Meals not taken are non-refundable.
To request a travel basket (if you are going to a theme park for example), the customer must request the service by 8:00 p.m. the previous day. Once the travel basket is ordered, it cannot be exchanged for a meal at a restaurant.
It is possible to anticipate meals for younger children. We are always available for them to prepare vegetable broth and vegetables.
We will be attentive to any requests/requirements, in case of food intolerances with prior notice.NO CELIACIA.
We have an active WI-FI connection throughout the hotel, in the garden, lobby, rooms and dining room!
It is always an unfortunate event for both parties and a shame for a room to remain vacant when other guests would have liked to book it, but unforeseen events can happen! Please inform us in a timely manner and understand that if you cancel before 20 days of arrival, your deposit will be frozen for a future stay to be agreed upon, otherwise it will be retained.
In case of early departure 3 nights will be charged as per Federalberghi regulations.
In case of delayed arrival, the full amount agreed upon will be charged.
Hotel De La Ville has an agreement with the Oltremare, Italia in miniatura, Aquafan, Le Navi, Mirabilandia and Fiabilandia parks, as well as with some excursions in the area, at advantageous prices and without having to wait in line at the ticket office. We ask customers to inquire about tickets in advance, as they must be booked by the morning before (h 9:30 am). Once tickets and/or excursions have been booked, their cancellation is not possible.
Animation and activity programs at the hotel may be subject to change
You can already book your vacation with great serenity, we will always be close to you even if at a due distance and you will have your Summer again!